Privacy Policy

This Privacy Policy explains how FecskeLak processes personal data of guests using our accommodation services, including booking information, communication data, and the operation of our security camera system.

1. Data Controller

Data Controller: FecskeLak
Address: 3100 Salgótarján, Eresztvény, Fecske utca 13.
Email: fecskelak.foglalas@gmail.com
Phone: +36 20 362 2978
NTAK ID: MA26126956

2. Personal Data We Process

• Name
• Email address
• Phone number
• Booking details
• Information provided in messages
• Billing information
• Security camera footage

3. Purpose of Data Processing

• Managing bookings
• Communication with guests
• Billing
• Compliance with legal obligations
• Property protection (camera system)

4. Legal Basis for Processing

• Performance of a contract
• Legal obligation
• Legitimate interest
• Consent

5. Data Retention Period

• Booking data: 1 year
• Billing data: 8 years
• Communication data: until the conversation is closed
• Camera footage: 72 hours

6. Camera System Operation

The cameras are used exclusively for property protection.

6.1. Camera Locations

• Street‑facing camera – entrance and parking area
• Technical room camera – equipment protection

6.2. What We Do NOT Record

• Indoor areas
• Wellness facilities
• Private garden areas

6.3. Handling of Footage

• Only the Data Controller has access
• Footage is not shared with third parties
• Automatically deleted after 72 hours

7. Data Transfers

Data is transferred only when required by law.

8. Cookies

We use only technical cookies necessary for the website’s operation.

9. Guest Rights

• Access
• Rectification
• Erasure
• Restriction of processing
• Data portability

10. Complaints

Guests may submit complaints directly to the Service Provider:

FecskeLak – Data Protection Support
Phone: +36 20 362 2978
Email: fecskelak.foglalas@gmail.com

All complaints are investigated and answered in writing within 30 days.

Effective from: January 1, 2026